Insurers are increasingly using social media to track down workers who are perpetrating workers’ compensation fraud by faking injuries or staying on the dole after they have healed up.
Investigators are using Facebook, Instagram, TikTok and other online social media sites to nab claimants who are trying to collect payments. Still, while social media can be a goldmine of information on claimants, investigators have to act ethically and should do so quickly, experts say.
If an injured worker posts pics of themselves being active on Facebook, it gives investigators quick, actionable evidence for their investigations. But that’s only if the images are shared publicly and not just with their friends. Insurance Investigators Mine Social Media to Ferret Out Fraud